Support
Most things have a quick fix. For the rest, write to us.
Write to us
Help, accounts, appeals, bug reportssupport@reelfire.gg
Press and creatorspress@reelfire.gg
Quick fixes
The screen stays black or the island never loads
Update your browser, then check that hardware acceleration is on in its settings. The game needs WebGL 2.
It stutters
Open Settings in the game and choose a lower graphics preset. Close other heavy tabs. On a laptop, plug in.
The mouse does not aim
Click the scene once. Esc or Alt gives the cursor back.
I lost my guest save
A guest account lives in one browser. If that browser's data was cleared we may not be able to find it. Write to us with your character name and friend code if you have them. To be safe next time, use Save in the game.
I forgot my password
Write to us from the email bound to the account. Support can issue a one-time recovery code.
Reporting a bug
Tell us what you were doing, what happened instead, your device and browser, and roughly when. A screenshot helps a lot.
Bans and appeals
If your account was suspended and you think it was a mistake, write to the support address with your character name. A person will read it.